code 1310 trying to watch sky go

[84kilhi]

I signed up to sky tv as a new customer a couple month ago, tv is working grand but sky go is giving code 1310 when trying to watch someting. 

I don't want to be sent a link to chat if there is long wait times. 

[caesarome]

@84kilhi 

Is your account linked to your Sky ID as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[84kilhi]

Its confusing 

On the mysky website when I go into my details and account info it has an account number for Sky Glass, which I don't have and its not my account number. 

When I click the link you gave and select link my account it says its ready to go but when i click next it has 

Ready to go

Thanks xxxx

You've created a Sky iD. Now you can access a whole world of entertainment with Sky using your email - take a look at Sky.com to see what you can look forward to.

but then when I click next it says 

Unfortunately, we can't complete your order online

Please call  for assistance.

[caesarome]

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@84kilhi wrote:

Its confusing 

On the mysky website when I go into my details and account info it has an account number for Sky Glass, which I don't have and its not my account number. 

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Have you had Sky Glass in the past and cancelled it ?

[84kilhi]

No, we have never had sky before. 

[caesarome]

@84kilhi 

Try linking your account:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services