black screen sky go Windows 11

[Fed.up.]

can a Sky employee please get in touch asap. I hve tried all the fixes in all the posts and nothing works.

[caesarome]

@Fed.up. 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Fed.up.]

it's been three hours - no chat bubble

[Annie+UK]

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@Fed.up. wrote:

it's been three hours - no chat bubble

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Sky staff will post to this thread when they get to it, you don't get an instant response

[Greenfingers001]

Thanks for escalating this. We’ve sent @Fed.up.  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Fed.up. . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Fed.up.]

same issue as before - black screen Sky Go Windows 11. 

[Fed.up.]

same problem that i've had for months - Sky Go app does not work on Windows 11 Lenovo laptop. Can someone please help