accessing sky go on my pc

[Rylstone]

when trying to open sky go on my pc it checks for updates and then crashes.

it was working fine last week.

i have tried un installing and re installing the sky go app on my windows 10 pc but it still does not work.

it is working fine on my android phone.

[caesarome]

It might be worth a complete uninstall:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

[Rylstone]

I did the recommended changes and reinstalled sky go.

It checked for updates.

Then I had to log in with my e mail address and sky password.

It then said windows defender was blocking some items and to tick some boxes to allow access.

I did that.

Then I got into sky go.

I chose a programme when I doubled click to access it sky go crashed.

When I retry sky go it checks for updates then crashes as before.