Xbox Sky Go Judder

[JamesChatz]

Hi, 

In the past few weeks I've noticed a distinct judder/ stutter in the picture when using the Sky Go app on the Xbox series X. It's particularly noticeable when watching sports e.g football or F1. 

I have tried uninstalling and reinstalling the app and have even factory reset the Xbox but it's still the same. 

I noticed the app outputs at 60Hz but I can't see a way to force it to 50Hz incase it was that. 

Is anyone else having the same issue or can you offer any suggestions? 

[popacatapetal]

Check the Judder Setting on the TV you have connected the xbox to and try changing it.

[JamesChatz]

The TV is 10+ years old so it doesn't have any of those features unfortunately. I've been using this setup for over 2 years with no issues which is why I wondered whether there had been an update which has changed something. 

[Dwoobox13]

I've noticed exactly the same thing on my Xbox Series X, it used to be fine then there was a random update and now the frame rate appears to be off (or at least down to 10/15)

I've tried- 

- deleting the app and reinstalling

- Tried the app on a different connection 

- Tried to app on a different console 

- Tried the app on a different profile 

Nothing appears to be fixing this issue, I fully believe the last and newest update wasn't optimised correctly for XSX (even though I tested it on Series S too and same issue)

any solutions or ideas? Cheers!

[JamesChatz]

Anyone got any other suggestions for this? It's happening to a few people which suggests it's an issue with the app update rather than a personal setup one

[jdavies950]

Same issue here. Anybody found a way to fix this?

[Dwoobox13]

I've still not got anywhere further . Tried Sky 1st line fixes (reset the box, reset router- even though the box is fine, update the software) all nothing. 

The issue is purely the Xbox app, and it was working fine before the latest update. I want to point out that it's doing it on all channels (it's just most noticeable on sports) 

So, from an IT POV- needs an update to the update, or roll back to the previous version, because this Sky version for Xbox isn't goooood. I'm still due to raise a proper call ticket with Sky (unless anyone else has?) soon

[Annie+UK]

If you're in the xbox inssider programme you could also use "Report A Problem" to notify Microsoft who will in turn send the report on the Sky

[Dwoobox13]

Hey, 

im 50/50 if i am, but I'll check and report if im in the programme - Cheers!

[Dwoobox13]

So, spoke to live chat Sky and they suggested the Xbox Report a problem too, so I've joined Xbox Insiders and reported the problem, used a recording clip and reported it- but might be worth a couple more people here doing the same thing for more traction? 

Hoping this starts a road to fix this issue, prolonged time watching Sky on the Xbox gives me a real headache!

[DAN123DANNY]

Im having the same issue. Did anyone find a fix? I use Peacock (through a VPN) on my Xbox series X and that works fine. I think its an issue with the Sky Go App as people have sugguested above. Very frustrating!

[Richardr1]

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@DAN123DANNY wrote:

Im having the same issue. Did anyone find a fix? I use Peacock (through a VPN) on my Xbox series X and that works fine. I think its an issue with the Sky Go App as people have sugguested above. Very frustrating!

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An American app won't be 25 / 50 Hz and so won't exhibit the same behaviour.

There are ways the app can be fixed by Sky - the iPlayer gets the frame rate right. I've always had the issue with the Sky Go app, also with the UK Discovery app for example. I can take it and barely notice with most programmes, but sport is an issue with its fast movement (as is the likes of the ticker on Sky News).

[Teddy94]

Has anyone solved this issue yet? 

I've been noticing it for a while now, it's very annoying

[JamesChatz]

It's still the same - it's definitely a sky/ app issue so they will need to update it with a fix

[Wellsy5]

Exact same issue here with judder/frame rate issues.

I have no such issues on the PS5 version of the app, albeit that does have another annoying issue (forced HDR mode which is wrong & ruins picture quality!).

But Sky are notoriously bad at supporting & updating Sky Go apps, especially on consoles!