Xbox Error e07282b0 on Sky Broadband

[YYW]

Hi,

I'm getting the error message "Sorry but there was a problem playing the selected video, please try again. Please try again later. (e07282b0)"

It was working perfectly fine until today when my new Sky Broadband package was installed and activated.

The app also  fine when I'm connected through a separate 5G hotspot so I suspect it may be Sky Broadband related.

I am getting the error on both Xbox One and Xbox Series S.

Could someone please escalate to a private chat?

Thanks,

YYW

[caesarome]

It might be worth try this:

https://helpforum.sky.com/t5/Sky-Go/Error-e07282b0-xbox-skygo/m-p/4575392/highlight/true#M133058

[YYW]

Thanks for the reply @caesarome.

I can confirm I've tried the troubleshooting steps from Daniel-F but unfortunately the problem still persists.

Specifically, I have tried using a wired connection, changing the Wifi channel, resetting my router, restarting my router, and reinstalling the app on my Xbox.

I can also confirm this impacts all live channels and all on demand content.

Thanks,

YYW