Why Sky Go reduced the number of derives from 6 to 4 without telling customers

[CJ74]

I had this issue for two months, couldn't remove any devices, couldn't watch anything on Sky Go.  It eventually started working again as I suspect Sky finally fixed my broken account.  I phoned them a number of times and raised a complaint.  Never heard from them that it was fixed, just kept trying the app until one day it worked again.

If you have reported the issue to Sky, I just hope they get round to finally fixing it like they did mine.

[Slcmpc]

This aligns with my view actually and that it is not the app itself. You had exactly the same symptoms as me and at least your issue has been resolved.

[dunnerz]

I discovered via other threads in these forums that devices automatically age out after a few months if it isn't used. So I suspect Sky didn't "fix" anything. The devices aged out, and then your account had capacity to add a new device.