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[Tedfold]

When I try to watch a box set on sky witness it says I need to upgrade my subscription but I can watch live sky witness so think I do have it as part of my subscription? Trying to watch series 3 of The Good Doctor

[caesarome]

@Tedfold 

Can you watch boxsets via your Sky Q or Sky+ box ?

[Tedfold]

I'm trying to watch it on the iPad as the box hasn't been working with my tv and prefer watching it on my iPad anyway.

[caesarome]

@Tedfold 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Tedfold  an invite to chat.