Unable to watch sky sports on sky go

[Markcoy]

I have recently received sky stream with sky sports. All working well on TV. On sky go I have all available channels working except sports. It says I need to upgrade package, sky sports streams fine on TV. 

[caesarome]

What device is Sky Go installed on ?

[Markcoy]

It is installed on laptop, i have also tried on my iphone with skygo app. neither allow me to stream sports

[caesarome]

@Markcoy 

We can arrange some help via Sky messaging team if you want but that will not be until tomorrow morning at the earliest so let us know if you would like this or you can phone Sky.

[Markcoy]

Thank you @caesarome , I will try calling sky.