Unable to remove a device from sky go - support no help at all.

[ChrisK29]

Hi,

I have an ex "friend" who continues to login to my sky go and I am unable to permenantly remove their device to stop them.

Nothing from the hours spent with the support team works either.

I have reset the login password, removed the deive numerous times (in different sequences), support advised that they would block the device but just blocked everyone and I needed to request access be unblocked.

I am shocked that they cannot resolve this issue - I'm told that the sky go system remebrs the device and still allows it access even though the password has changed.

If I add more than 6 devices that doesn't work either as support say that the last device to be used will be swapped with the new device.

This is absolutely crazy and never used to work this way.

Does anyone have any ideas or know how to get in touch with a manager as basically someone has access to my sky go that I am paying for and sky will not and apparently cannot do anything about it?

[caesarome · Accepted solution]

@ChrisK29 

Try this:

First change your password:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.

[ChrisK29]

@caesarome 

Thanks for your assistance, this seems to have done the trick.

It seems that if I have any issues in the future I will be better off posting my questions on here instead of repeatedly banging my head against a brick wall with the sky customer support!

[Anonymous]

Hello

i carried out both steps of your solution but unfortunately still can't remove devices from the 'manage your sky go devices' screen

I click the device I want to remove

I click 'remove device'

I then receive the message 'Are you sure you want to remove *device*?'

I click 'confirm changes'

the blue button displays the spinning circle for a second, then reverts back to show 'confirm changes' 

essentially nothing happens 

When I try to 'manage devices' via my sky go smartphone app, i simply get an error screen showing 'whoops, there's been an error' 

could you advise any other steps I could try? 

[caesarome]

@ChrisK29 

As you have removed your account if you still need help with this you will have to contact Sky.