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Discussion topic: Unable to log in on PS4

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This message was authored by: Hoovers24

Unable to log in on PS4

I have upgraded to Sky Q and am unable to log into Sky on my PS4. I have logged in on my tablet with my Gmail email which I is my email for Sky account. When I try this on the PS4 it says email not known. Any help greatly appreciated.

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This message was authored by: caesarome

Re: Unable to log in on PS4

Posted by a Superuser, not a Sky employee. Find out more

@Hoovers24 

can you use the Sky Go app on your tablet using the same login details ?

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This message was authored by: Hoovers24

Re: Unable to log in on PS4

I can still log in on my tablet with these details

This message was authored by: caesarome

Re: Unable to log in on PS4

Posted by a Superuser, not a Sky employee. Find out more

@Hoovers24 

Do you have Sky Go Extra on your account as this is required before being able to use the Sky Go app on a console.

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This message was authored by: Hoovers24

Re: Unable to log in on PS4

I have Sky Go on my account 

This message was authored by: caesarome

Re: Unable to log in on PS4

Posted by a Superuser, not a Sky employee. Find out more

@Hoovers24 wrote:

I have Sky Go on my account 


You mean you have Sky Go Extra on your account ?

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