Unable to Run SkyGo nor uninstall

[Scottish1993]

When I seek to open the SkyGo app I get the follow message

And when I seek to uninstall the app as I thought I would reinstalling it may sort the problem I get the below.

Anyone had a similar issue and know how to fix?

[Scottish1993]

I should have mentioned that this is on PC.

[Bunions2]

I have exactly the same problem. Has it ever worked? I was installing it back in OCTOBER and it has never worked.

[Bunions2 · Accepted solution]

OK try this - use ctrl+alt+delete to go to the Taskmanager and end the task on any instances of Sky Go running. I had it running 4 times in the background! 

Then if you have the Sky Go icon on your desktop, right click it and choose Open File Location. This will open a folder and the path there will be something like C>users>[your name]> Roaming>SKY>SKYGO. Go up a+two levels so you are looking at Roaming and highlight then delete the SKY folder. 

Then go to the download page and download a fresh Sky Go Installer. Run it and it should go all the way through to sign in. 

I checked beforehand and the uninstaller package and proper bits weren't in the registery so I wasn't able to uninstall properly, hence the delete. 

[Scottish1993]

Sorry meant to come back and say thank you this worked.

[Lesley109]

This worked for me, thank you 🙂

[sib2]

Just to say thanks - had exactly the same problem, and the suggested fix worked for me too.

[brian+w]

thanks after several attempts it worked for me

now everything working fine

[MikePutney]

I'm having this exact issue except I can't see any skygo files to delete. Get the same messages when I try to uninstall. Also can't install as it says it's having issues replacing the files.

So annoying. Can anyone please help?

Many thanks in advance

[brian+w]

This worked for me thanks