Trying to Login to Sky Go on Apple TV - Already Set Additional Security Question

[RickyC88]

Hi All,

I have Sky Q Multiscreen and have been trying to login to Sky Go App on Apple TV but keep getting message to login to Sky Go on a mobile device and accept the terms and conditions.

I have already accepted the terms and conditions and have also set additional security question however, this message persists.

Any ideas?

[caesarome]

Have you tried rebooting your Apple TV to see if that clears it when you try again to get logged in ?

[RickyC88]

Hey yeah I've tried rebooting and the same thing is happening ☹️

[caesarome]

@RickyC88 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @RickyC88  an invite to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.