To enjoy this service, please upgrade your subscription.

[Shnig]

Hi,

I have recently been getting this error message on my android phone on sky go (To enjoy this service, please upgrade your subscription) and a similar error message on my PC when I try to access sky go on my pc (error 1410).

I have the required subscription for the channels I am trying to watch. I understand that you can do something on the back end to fix?

Kind regards,

Shnig

[caesarome]

What TV package do you subscribe to and what are you trying to view ?

[Shnig]

As per original post: I have the required subscription for the channels I am trying to watch.

[caesarome]

My guess is this is an account issue, either signed in with the wrong ID or you are trying to view something you do not subscribe to.

Either way I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 

[Barnsleyfc+boy]

I have the same problem what do I do?

[caesarome]

@Barnsleyfc+boy 

Some more information would help ?

Are you new to Sky or a returning customer ?

Does this happen on live TV, Catchup or Boxsets or everything ?

[Le+Mesmer]

I'd had this a couple of times. When I looked into it, I was trying to access something I'd recorded in UHD on my Q Box on my phone/tablet. Recording/downloading again in normal HD fixed it for me 

[Patricia2204]

Had sky installed but hit a problem with the dish, installion due to be completed later this month, I was told that even though the Q box is not yet set up I can watch sky go but I keep getting a message to upgrade subscription, this happens on all channels so it's not a package issue

[caesarome]

@Patricia2204 

Have you set up an ID to use to login to the app with ?

Did you have Sky anytime in the past ?

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Tom-W19]

Hi Patricia2204

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Ron6516]

I also receive this message when trying to watch live sport on sky go. I have the correct package as can watch on my TV.  This is a recent problem as used to be able to watch live sport on sky go until the last few weeks.

[caesarome]

@Ron6516 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂