TNT Sports not visible on Sky Go

[Mr-Tee]

Issues with renewed BT now EE broad band inc TNT Sports (was free as BT Sports originally). Had to have a pro box sent out (more remotes defeating glass we moved to) to have the four channels. Fed up with excuses on why not on mobile devices or sky glass so binned and added it to our Sky package direct (appeared immediately in 400+ channels) but cannot gain it through Sky go as I can Sky sports.  Keeps asking I go to MySky app but visible there as a new item. Is there a lag in update on Go or am I missing a trick? 

[caesarome]

@Mr-Tee 

Do you pay Sky or Bt/ee for access to the TNT channels ?

[Mr-Tee]

Hi added it in main text to avoid being asked as seems the first question in any diagnostic threads have googled. It was BT now EE but cancelled today once they sent another box and remote but not visible on mobile devices and added to our 30+ year Sky package. Visible immediately on channels 413-416 incl but not Sky go on either tablet or new upgraded iPhone. Directs me to MySky but that says have as package so cannot change any setting. Have tried logging off then on but no joy. Any thoughts? Thx for prompt reply. PS other sky sports channels appear no probs. 

[caesarome]

Your post is difficult to understand but if you are not paying Sky for the TNT channels then you will not have access to them via Sky Go but you should be able to use the Discovery+ app instead.

[SKY1992bf]

@Mr-Tee  What error message is displayed when you try and view the channels on sky go

if you are paying sky direct it can take awhile for your account to fully update and apply the changes to sky go

how long ago did you transfer your subscription to sky?

[Mr-Tee]

Just about going to settings in my sky app but when there clearly added. As you suggest I suspect on the glass unit immediate but go a lag. Will wait full 24hrs then check and message back. Thanks. 

[Mr-Tee]

Tried attach screenshot. But no option I can see so message below (tried sky go access this morning again - no joy). 

Sorry something went wrong. 
To watch this content, please upgrade your subscription. 
Head to the tv tab in the MySky app to review your account or visit Skycom/hub/tv

Have done both and shows TNT live and part of my Sky package. 

gof other post my post is not confusing just detailed and factual to events to try and save back forth posts. Apologies giving all info a problem to some. Thought IT and tech types liked having all the info. Feels like bot support not a person. Never needed to use these groups so may not have the etiquette required. Just looking for a bit of help. Thx. 

[caesarome]

@Mr-Tee 

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@SKY1992bf wrote:

how long ago did you transfer your subscription to sky?

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[SKY1992bf]

@Mr-Tee  Can you confirm tnt sports is showing as a separate line on your monthly sky bill 

[Mr-Tee]

48hrs ago now. Immediate on glass. Still no visibility on Go. 

[caesarome]

@Mr-Tee 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Mr-Tee  an invite to chat.