12 Aug 2023 09:02 PM
Hi,
Sky Stream customer with Sports and Sports Extra. Getting Code 1410 on Sky go (Windows PC) when trying to watch any Sports Extra channel. Working fine on all pucks.
Have tried all help from the Sky Assistance. Now missing live rugby and annoyed.
Any advice?
Thank you.
12 Aug 2023 10:25 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you a new customer to Sky as usually a 1410 code means you are logging into the app with the wrong ID.
12 Aug 2023 10:29 PM
Hi,
Definitely logged in correctly.
Thanks
12 Aug 2023 11:12 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
13 Aug 2023 10:10 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Disgruntled.
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