Sorry something went wrong your device needs to be authorised.

[Bradley2024]

I have recently been shown this mesage when trying to watch Sky go on my iphone. It works perfectly fine on my Ipad though. 

Sorry something went wrong your device needs to be authorised. Please ensure it's connected to the internet and try again. 

I have tried to remove the device from MySky, I have gone through the Sky tips discussion and turning mobile data and wi fi on/off. Nothing seems to work 

[Mr+Flibbles+86]

Hi there @Bradley2024 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Bradley2024 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Bradley2024]

Hi, this is still causing an issue for me and still will not work

[caesarome]

@Bradley2024 

What was the result on the chat you had via here with the messaging team ?

[Bradley2024]

I have not yet had one as I didn't complete in time. 

[caesarome]

Would you like to try again with the messaging team, if not you will have to phone.  If  via the messaging team they might not contact you until tomorrow so let us know what you would prefer ?

[Bradley2024]

@caesarome 

Yes that would be great if you could put me through to them again. 
Thanks ☺️ 

[Bradley2024]

 

I am now getting this message. 

thanks 

[caesarome]

@Bradley2024 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you by either 7pm this evening or by sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Bradley2024.

[caesarome]

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.