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Discussion topic: 'Sorry, something went wrong. To Watch this content, Please upgrade your subscription'

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This message was authored by: MikeHam21

Message posted on ‎14 Jul 2023 02:14 PM

'Sorry, something went wrong. To Watch this content, Please upgrade your subscription'

Hi, 

 

I cannot watch sky sports on my sky go app? I can watch BT Sport but can't watch any sky sports - I get the error message 'Sorry, something went wrong. To Watch this content, Please upgrade your subscription' but I have the correct subcription to watch sky sports on sky go? 

Note - i have tried signing out & in again, i have also tried deleting the app but neither have worked. 

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This message was authored by: caesarome

Message posted on ‎14 Jul 2023 04:11 PM

Re: 'Sorry, something went wrong. To Watch this content, Please upgrade your subscription'

Posted by a Superuser, not a Sky employee. Find out more

@MikeHam21 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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