'Sorry, something went wrong. To Watch this content, Please upgrade your subscription'

[MikeHam21]

Hi, 

I cannot watch sky sports on my sky go app? I can watch BT Sport but can't watch any sky sports - I get the error message 'Sorry, something went wrong. To Watch this content, Please upgrade your subscription' but I have the correct subcription to watch sky sports on sky go? 

Note - i have tried signing out & in again, i have also tried deleting the app but neither have worked. 

[caesarome]

@MikeHam21 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.