Skygo issues

[Bramhope+21]

Got new Skyq box which works well BUT SKYGO won't send record messages to q box although it's green ticked as connected. Says no message sent!. Help

[Brill+Gill]

Hi @Bramhope+21, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141