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Discussion topic: Skygo crashes before it even opens

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This message was authored by: GG1234635

Skygo crashes before it even opens

just upgraded my laptop to windows 11 24h2 and sky go no longer works.

 

I have tried the following

Disabling snipper tool

turning off antivirus and firewall

uninstalled and removed all traces of the install (folders and registry entries)

downloaded and reinstalled it

I have even try installing hyperV as per others on the forum and still no joy

 

1 out of 20 times it might run but locks up or i do eventaully get in.

 

I keep getting crash reports in Event Viewer

 

EventData

    AppName Sky Go.exe     AppVersion 25.2.1.0     AppTimeStamp 650068b3     ModuleName Sky Go.exe     ModuleVersion 25.2.1.0     ModuleTimeStamp 650068b3     ExceptionCode c0000005     FaultingOffset 0006beab     ProcessId 0xf1c     ProcessCreationTime 0x1dbc5223ca0f9f2     AppPath C:\Users\jarra\AppData\Roaming\Sky\Sky Go\Sky Go.exe     ModulePath C:\Users\jarra\AppData\Roaming\Sky\Sky Go\Sky Go.exe     IntegratorReportId 51d4aea7-4be8-482d-9ed2-b85a1099c1d5     PackageFullName       PackageRelativeAppId  

Does anyone have a solution for this?

Really need to get this sorted before the weekend so i can watch the formula one

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This message was authored by: Whitt38

Re: Skygo crashes before it even opens

If it's a arm64 system I had to change emulation settings in the compatibility tab in properties and checked Hide x64 emulation capacity
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This message was authored by: GG1234635

Re: Skygo crashes before it even opens

Its a standard x64 intel hp laptop. so i know its nothing to do with the emulation of it

This message was authored by: Whitt38

Re: Skygo crashes before it even opens

The only other thing I do have enabled in the compatibility tab is run as administrator checked 

 

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This message was authored by: GG1234635

Re: Skygo crashes before it even opens

also running it in adminstrator mode too

This message was authored by: AJE007B

Re: Skygo crashes before it even opens

This is a fix/workaround from a different question on this forum. Works fine for me and several other people. Hope it helps!

 

Sky Go Windows 11 Workaround.jpg

 

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This message was authored by: GG1234635

Re: Skygo crashes before it even opens

I already had hyperV installed and still have the issue. Tried removing and installing again and made no difference 

This message was authored by: trickie69r

Re: Skygo crashes before it even opens

Enable WMIC by going to Windows Settings>System>Optional Features>View Features> Search for and select WMIC and then click next then add. Wait for the process to complete and then restart computer and try the SkyGo app.

 

Installing WMIC fixed all my SkyGo issues FYI

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This message was authored by: GG1234635

Re: Skygo crashes before it even opens

Already have that installed, but windows is phasing it out.

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