Skygo app saying sorry something is wrong

[Laurennewbie]

My skygo app isn’t working on mine or partners iPhone it’s saying “ Sorry, something went wrong. Because of a technical issue, you cannot watch this channel. Please try again later.”

[caesarome]

Have you tried rebooting the devices they are on ?

[Laurennewbie]

@caesarome yes I have done that 

[caesarome]

Has it been working previously or have you just tried this for the first time, if the later then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Laurennewbie]

@caesarome First time using it on my phone but works on laptop

[caesarome]

@Laurennewbie 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Laurennewbie  . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks