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Discussion topic: Skygo app not working, says downloading update on Mac

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This message was authored by crca1 This message was authored by: crca1

Skygo app not working, says downloading update on Mac

My sky go app used to work absoultely fine but all of a sudden it no longer opens, it comes up with a downloading update message before an installing update message apprears. This will repeat over and over again and the app will not work. I am using a macbook air and have tried deleting the app but it is not letting me and I am unsure what to do. Any help would be greatly appreciated. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Skygo app not working, says downloading update on Mac

Posted by a Superuser, not a Sky employee. Find out more

It might be worth trying this to completely remove the app and files and folders it uses:

 

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

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This message was authored by DLM This message was authored by: DLM

Re: Skygo app not working, says downloading update on Mac

I tried all these steps (Macbook Air, 2023, M2, Sequoia), and I am opening with Rosetta which was also suggested. The Sky Go app just hangs saying "Downloading Update".

 

This is when I downloaded from Sky's own site - so can't see why an update would be needed anyway.

 

Any other ideas? Sky really is a bit of a joke....

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