SkyGo error code PFE 4001 MacBook Air

[Igloo1]

Keep getting this error message PFE 4001? Appear. I have uninstalled and reinstalled SkyGo. But still no change ? Any ideas 

[caesarome]

@Igloo1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Igloo1.

[Igloo1]

Hi there, what invite have you sent ? And where can I find it ?

[caesarome]

@Igloo1 

My post above shows you how to find it so do you see a chat bubble at the bottom of this page like the one shown in the link I posted for you as that is where you start typing to start the chat.