SkyGo Device not authorised on iPad

[GK2]

I am currently not able to watch SkyGo on my iPad. The app downloads, I can sign in, I can see all the programmes and content but when I go to view them I get a message to say that my device isn't authorised.

I logged into my account and the device is in the device list with no way to authorise it?

[caesarome]

@GK2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to GK2.