SkyGo App

[PGW123]

I have the correct username and password (otherwise I wouldn't be here) but every time I try to sign in to SkyGo I'm told that I am unable to connect. Sky tell me to delete the app, re-install and try again - that doesn't work - and then that they'll get back to me once they've solved the problem. they never do!

Any ideas?

[caesarome]

What device is the Sky Go app installed on ?

[PGW123]

Sorry - I should have said - it's an iphone 11s. thanks for replying

[caesarome]

@PGW123 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Tom-W19]

Hi @PGW123 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.