Sky q sky go

[Mistymoomoo]

Can't connect to sky go from my mobile

[caesarome]

What is happening when you login to the Sky Go app on your mobile as you haven't said ?

[Mistymoomoo]

It says I need to upgrade but I've got skysport cinema every thing 

[caesarome]

Have you ever left Sky then returned ?

IF not does going through this help:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Mistymoomoo]

No was supposed to go to sky stream but cancelled still got Q box nothing changed 

[caesarome]

@Mistymoomoo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Mistymoomoo.