Sky go

[Ch61]

When I try to log in it says I need to upgrade

[caesarome]

@Ch61 

How long have you been a Sky TV customer ?

What TV service di you have from Sky, so Sky Q, Glass or Stream ?

What device are you using Sky Go on ?

[Ch61]

I have sky stream and am trying to log into sky go on an iphone

[Ch61]

Have had sky for years but recently moved house and moved to virgin media for a few weeks and then went back to sky

[caesarome]

@Ch61 

Before cancelling did you have Sky Q, the reason I ask is did you return as a new customer (if so you would need to set up a new ID to use) or did you continue with your account from before.