Sky go

[Naffnaff]

I have sky sports on my package, but cannot watch it on sky go. Is there a reason for this 

[caesarome]

What is happening when you try to use the app ?

[Naffnaff]

It says "to watch this, upgrade your subscription" but I have it as part of the subscripton

[caesarome]

@Naffnaff 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Naffnaff.

[Lisa-P1987]

We are still looking to help you @Naffnaff . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks