Sky go - upgrade to use

[MattyM76]

Hi. I have the full package but when using, or trying to use, sky go, it tells me I need to upgrade my subscription to watch 🤷🏻‍♂️ 

I appreciate any help 

[caesarome]

Are you a new customer to Sky or someone who was a customer and has come back after being away for 12 months or more ?

[MattyM76]

Previous customer but only away for a month or so 

[caesarome]

When you came back did you continue with your previous account so you were not given a new account number ?

[MattyM76]

I'm really not sure on the new account number or not. I have the same issue with sky vip 🤷🏻‍♂️

[caesarome]

@MattyM76 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to MattyM76.

[Tom-W19]

Hi MattyM76

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.