Sky go not working on any device

[Sgpython8]

Hi I have been trying to use Sky go on an apple tv, ipad and macbook for days now but no success. I can access the app on all devices and browse channels/content but when I go to play/download I get the same error message of "Because of a technical issue, you cannot watch this content. Please try again later". This comes up on my iphone, ipad and apple tv. On my macbook I get the message "We found an issue with your account. Don't worry, out Customer Services team can help - give them a call. Code: 1413". When trying to download something on macbook it gave the same error except with code:1313. However, it seems just trying this again I don't even have the option to download to computer/ipad/iphone. No devices allow option to download and only to sky box. 

I have tried all steps of turning off/on, sign in/out, delete/reinstall apps so please do not suggest that. I also can't seem to manage to remove devices from sky go access. I click remove and just nothing happens. It also doesn't let me edit the name of the associated devices. 

[caesarome]

@Sgpython8 

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Sgpython8]

Hi i have tried every way of rebooting/restarting/reinstalling/re-signing in and has not helped on any device. 

My account is already linked as I can see the account number on my sky app. (Regardless the link for help with linking accounts isn't accurate/completely out of date. It doesn't help whatsoever for anyone who tries) 

Still no luck

[caesarome]

@Sgpython8 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Skybluesnowy]

I'm so sorry this is happening to you, but kinda glad it's happening to someone else as I thought it was just me. Everything working just fine with me until Monday, now I get the exact same problemon multiple devices. I've done all the obvious and have spent hours on the online chat and phone with the 'experts' trying to debug. No one from Sky seems to know how to fix this. Worryingly, none of the Sky staff I've spoken to seem to acknowledge it as a wider problem. I keep getting told to logout, uninstall, try again tomorrow. Sorry I can't help, I just wanted to let you know that it's not just you, and I really hope if you get it resolved, you'll post a fix on this thread. If I can get it resolved I'll do just that. 

[Jasss1]

Having same issue on a few channels.. bbc 1 and 2 don't work and few international channels.. keep getting your device is registering message.. raised it with sky who put the issue to the apps team.. still not resolved after trying everything

[caesarome]

@Jasss1 

Probably a long show but do you use a VPN and if you do what happens if you disable it ?

[Wolfsbyte]

Hi,

I have this error message too. On both my tablet and laptop. I have uninstalled, restarted (laptop) and reinstalled the SkyGo App.

Any updates or solutions?

[Sgpython8]

I was referred to the live chat as you can see. From here I was told to call for a resolution. Spent hours on the phone being transferred loads of times where no one could fix it. Initially I had to make my account the primary user so that I could then have access of removing sky go devices in the manage devices tab/section. However, this did not work and the experts themselves on the phone could not do it. This was on Friday. They said they have raise a complaint and should be fixed in 48 hours. Then IF fixed I could remove all devices then re-add them and see if that helps my sky go issue. 

However, so far the help from sky has been disgustingly bad. Hours on phone/on hold and transferred to so many incorrect departments with no solution. Absolutely horrid so far. Will post a message in here if I resolve it. However, please let me know if you manage to fix it.

[Mr+Flibbles+86]

Hi there @Wolfsbyte , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Skybluesnowy]

@Sgpython8  @Wolfsbyte Did either of you get your issues resolved? Coming up to two weeks with the problem, one online chat, three phone calls I'm still unable to access anything on the Sky Go and Skysports app - and absolutely no update from Sky support. Probably will have to cancel Sky if they aren't going to fix the issue. Just wanted to check with you two to see if you'd had any joy?

[Wolfsbyte]

Hi,

Currently in talks with chat who are sending it to another department.  Been about 2 weeks myself. I can watch everything on my Sky Box but nothing on Sky Go. PC gives me the error code, android technical error. Get a big nope from games console too. I can log in but not view an programme at all.  Been told to wait but will get an update in 3 days. 

[Jasss1]

Hi, issue not resolved. There seems to be real lack of any support or effort from Sky to resolve this issue. Finally just got fed up and lost hope.

[Skybluesnowy]

So sorry about that @Jasss1 Much the same here. on Saturday I was told they would get back to me 'by Wednesday at the latest'. It's Friday and not a peep, and Sky Go still not working. I'll update this thread if I ever get a fix.