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Discussion topic: Sky go 1310 and 1410 error

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Avatar for pcameron
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This message was authored by: pcameron

Message posted on ‎01 Jan 2025 11:29 AM

Sky go 1310 and 1410 error

I subscribed to sky about a month ago and have been watching tv using the sky go app. Today it has stopped working and I am getting error codes 1310 and 1410. I have not yet activated my sky stream because I don't have a TV and just watch things on my laptop. As far as I can tell though this isn't necessary and I have been using sky go fine for about a month.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Jan 2025 12:01 PM

Re: Sky go 1310 and 1410 error

Posted by a Superuser, not a Sky employee. Find out more

@pcameron 

This could well be tied into the fact you haven't activated Sky Stream yet as I should imagine that will you can view Sky Go in the meantime this only be possible for a certain time before your TV service has to be activated.

 

For today only the only way to get in touch with Sky about this will be via social media.

 

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