Sky go not installing

[and3969]

I installed sky go on my new levano laptop (windows 11) and it worked fine for a couple of months but then stopped working, showing a java script message. I unistalled it and when I tried to re-install, got the message below:

Any ideas gratefully received - am a complete IT novice

Thank you

[caesarome · Accepted solution]

@and3969 

Possible help here:

https://learn.microsoft.com/en-us/answers/questions/4221742/error-5-access-denied-pops-up-when-tryin...

[Lynn+Norman]

[caesarome]

@Lynn+Norman 

I have moved your post to here asa another member had the same issue yesterday so have a read through the link im my post which is above yours.

[Lynn+Norman]

Thank you! Just followed the steps exactly as in the link and it worked! All now installed.

So very grateful for your help.

[and3969]

Hi

I tried the tip, managed to get the app back on my laptop. However when I tried to open it, the screen saying checking for updates was there for ages before getting the message below:

I tried again but got the same message - any help gratefully received

Thank you

[caesarome]

@and3969 

This was posted by another member so might be worth a try:

Where is says USERNAME is it the name you use with the PC.

a) Click Start, type 'Firewall' and select Windows Defender Firewall.

b) Top Left of this window, select 'Allow an app or feature through Windows Defender Firewall'

c) Bottom Right, click on 'Allow another app.'

d) Click Browse and Manually navigate to the Sky Go exe file using the

e) "C:\Users\USERNAME\AppData\Roaming\Sky\Sky Go\Sky Go.exe" the location of the exe.

d) Add this exe to your list of Firewall exceptions.

e) Check the list and make sure Sky Go is there and it's box is ticked.

Try Sky Go.

[and3969]

It has worked - sort of - I have to right click on the icon and click on 'run as administrator' but at least I can get it working

Thank you