Sky go keeps crashing

[Johal+Gang]

Sky go keeps crashing on my PC after it asked to install the latest version. How do I resolve? I've uninstalled, rebooted, and reinstalled but have the same issue.

[caesarome]

Did you do a complete removal including the hidden files and folders the app uses:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[Johal+Gang]

I had removed the sky and sky go folders, rebooted and then re-installed but still no joy. 

Sky Installer is downloading 23.2.2.0. 

Sky go app starts ups, says checking for updates and just disappears. What next?

[michelle+obrien]

Same problem for me. Sky go loads, says downloading upstates, then just crashes.

Have emptied recycle bin, deleted sky go, deleted any folders, reinstalled. The same thing happens.

Is there anything else I can try?

[SHG101]

exact same thing happens to me

[Adam7121]

Exact same issue on a surface pro 11

[jakeyj]

I have the same probelm on a new Surface Laptop. I also had a video capture card that stopped working anf it turns out that it is because the Snapdragon Elite X Arm processor is not supported. Could this be the problem here?