Sky go keeps asking to upgrade package

[LifeOfKenneth]

Hi i recently toke out a new sky Q package with sky go extra and my install date is 14th of next month but got told i can use sky go till then but when i try it on my pc or phone it says i need to upgrade ky package im only trying to watch channel 4. Also when i try to check my packages on the website or kysky app it keeps asking me to phone up. 

[caesarome]

To confirm your Sky Q box has not been installed yet ?

[LifeOfKenneth]

No notnuntill the 14th of next month

[caesarome]

@LifeOfKenneth 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent LifeOfKenneth  an invite to chat.

[Greenfingers001]

We are still looking to help you @LifeOfKenneth . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[LifeOfKenneth]

Hi sorry for the kate reply. I did soeak to sky on friday and they said to wait 24 hours and if sky go still dobt work i need to go on another chat with them