Sky Go not working on Mac

[SWard1]

I cannot watch any live tv on the sky go app. I just get the loading wheel constantly. When clicking on the tv guide i get the message - no channels available. 

I have done all of the steps mentioned in the other threads, removed the download and redownloaded. Nothing works. Please help with a solution as to why it has suddenly stopped working in the last 2 weeks? Can anyone make it work again??! 

Thanks

[caesarome]

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@SWard1 wrote:

I have done all of the steps mentioned in the other threads, removed the download and redownloaded.

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Does that include removing the hidden files and folders as a normal uninstall might not remove them ?

[SWard1]

Yes, I had apple help to make sure everything was removed. It still doesnt work?