Sky go extra not recognised when trying to view on iPad

[di21208]

When I try to watch on iPad it says I need to subscribe but I have it as part of my subscription already 

[oldfella]

---

@di21208 wrote:

When I try to watch on iPad it says I need to subscribe but I have it as part of my subscription already 

---

Do you have the monthly Sky Q Multiscreen subscription @di21208?

This is required in order view your Q box content on Sky Go.

[caesarome · Accepted solution]

@di21208 

If you don't have multiscreen on your account then via the Sky go app go into settings and turn off the connection to your Sky Q box to see what happens. If it still asks you to upgrade post back for further help.