Sky go extra PlayStation

[caesarome]

@Gru77 

Can you download content to the Sky Go app because if so it will be active on your account.

[Gru77]

@caesarome it all works fine on the iPhone. But as with many others. Can do nothing on the PlayStation. Tells me to upgrade. Which I'd did yesterday on the vip section. Thanks

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tara2000]

My son can no longer get Sky Go on his PS5 despite it working up until now, can someone tell me if there's a fix for this or how has it been resolved for others ? TIA

[caesarome]

@Tara2000 

What is happening ?

[Tara2000]

A message appears telling him to purchase Sky go Xtra 

[caesarome]

@Tara2000 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Greenfingers001]

Update:

Spoke with @Tara2000, sky go extra had dropped off the account for some reason, re added and arranged for the vip offer to be re applied, thanks again for the escalation have a great day 🙂

[Negroni]

Hi @@ the same issue please can I get a private chat resolution

thank you

[Negroni]

Hi same issue @Lisa-P1987 

PlayStation wants sky go extra upgrade.

[caesarome]

I have alerted Sky to your post @Negroni .

[Tom-W19]

Thanks for escalating. We've sent an invite to Negroni.

[Mr+Flibbles+86]

Update - This has been answered on a private chat with Negroni