Sky go error

[Ryan+wearing]

Can someone from sky please help me. I have sky go extra and I keep getting an error on tv from sky on my Xbox series s. 

[caesarome]

I'm not Sky but what is the error ?

[Ryan+wearing]

Basically sky news works but clicking any other channel I get a black screen and then an error. 

[caesarome]

@Ryan+wearing 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Ryan+wearing]

I don't see any chat bubble

[Tom-W19]

Thanks for escalating. We've sent an invite to Ryan+wearing.

[Lisa-P1987]

Update - Spoken to Ryan+wearing. Unfortunately we are unable to get through identification process at the moment. 

I have informed of other contact methods via our social teams. 

If the customer requires support again, they will let us know and we can engage again on the chat 🙂

[Ryan+wearing]

can we start the sky support again?

[caesarome]

Will you be able to get through the identification process ?

[Ryan+wearing]

hoping to 

[caesarome]

@Ryan+wearing 

I have alerted Sky again for you.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Ryan+wearing.