Sky go error message 1310.

[Mcnic1]

I think someone in tech team is already dealing with this but just in case I don't hear back today. I've just joined sky but still waiting for broadband cables so I only have the sky go option on my laptop. Worked fine until Monday then stopped. Error message says to upgrade subscription code 1310. Can't view or download anything onto windows or on my phone, not even basic stuff like channel 4. I start being billed tomorrow and I have zero sky services which seems unfair. The lady I spoke with Tuesday night was lovely but had to escalate it after an hour. After today she's not back until Tuesday and I can't go all weekend with no services at all. Login and ID have been checked and are fine, sky side states I have an active subscription. I'm not a returning customer. 

[caesarome]

@Mcnic1 

Is tomorrow when your services are activated and what services are you going to be subscribing to ?

[Mcnic1]

Hi, I believe so. No movies or sports but everything else plus Netflix. We were told we would have full sky go until then, and then it would switch to the subscription we're signed up to. But we were also told we would have WiFi by 28th Feb and now it's 4th April.

[caesarome]

On final question, will you be a new customer or have you been with them in the past and have now returned ?

[Mcnic1]

New customer, never been with sky before

[caesarome]

@Mcnic1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Mcnic1  an invite to chat.