Sky go error code PFE VGC - NOT-ACTIVATED

[Penny151]

Tried everything, please help.

Live sky programes to not work on my laptop.

There are no screen grabbing progames open

[caesarome]

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@Penny151 wrote:

There are no screen grabbing progames open

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So you have nothing running that can capture pictures, sound or videos. The Windows Snipping tool can cause issues like this.

[Penny151]

Nope, absolutely nothing in the background running.

I've been through task manager just to make sure.

I've removed sky go, re installed it.

I've checked I don't have the "cisco" thing that people are going on about.

I've turned off my virus protection

lost for ideas

[caesarome]

@Penny151 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.