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Discussion topic: Sky go error (0)

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This message was authored by: Damo080814

Message posted on ‎13 Mar 2023 09:21 AM

Sky go error (0)

Hi, sky go worked great before on my mobile.

 

Can no longer watch anything.

 

Says we're having problems (last 2 months)

Error (0)

Please help 

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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎13 Mar 2023 04:47 PM

Re: Sky go error (0)

Posted by a Superuser, not a Sky employee. Find out more
@Damo080814 wrote:

Hi, sky go worked great before on my mobile.

 

Can no longer watch anything.

 

Says we're having problems (last 2 months)

Error (0)

Please help 

@Damo080814 have you tried uninstalling the app then re-installing it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: Damo080814

Message posted on ‎13 Mar 2023 04:57 PM

Re: Sky go error (0)

Yes I'm afraid so, a number of times.

On my tablet works fine. But phone it doesn't.

Have sky go extra subscription also. 

So number of devices shouldn't be an issue.

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This message was authored by: Laing1

Message posted on ‎13 Mar 2023 05:01 PM

Re: Sky go error (0)

Posted by a Superuser, not a Sky employee. Find out more
@Damo080814 wrote:

Yes I'm afraid so, a number of times.

On my tablet works fine. But phone it doesn't.

Have sky go extra subscription also. 

So number of devices shouldn't be an issue.

@Damo080814 does the link below help you 

https://www.sky.com/help/articles/sky-go-on-screen-message


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: caesarome

Message posted on ‎13 Mar 2023 05:09 PM

Re: Sky go error (0)

Posted by a Superuser, not a Sky employee. Find out more

Something else to try is uninstall the app then turn of your wifi or mobile data connection, reboot the device then turn on the Wifi/mobile data before installing the app again.

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