Sky Go error message

[G.lane]

 

Anybody know why I can log into sky go keep getting this message..

Sorry, something went wrong.
Because of a technical issue, you cannot watch this channel. Please try again later.

[caesarome]

Does it work if you are on a Wifi connection instead, if it does do you have location settings turned in when on a 4G data network ?

[G.lane]

It still doesn't work when on the Wi-Fi but will let me log in on another phone just seems to be an issue with my personal phone 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks