Sky go discovery channel

[karlmay]

When trying to use skygo to view discovery it says "to watch this content please upgrade your subscription" and wont go any further

[caesarome]

Can you view other channels without seeing the upgrade message ?

[karlmay]

Yes this is the only channel I have a problem with

[caesarome]

@karlmay 
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to karlmay.

[karlmay]

Hi there. Can you help me?

[Addie15]

Update-We are closing this session now due to no further response. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[karlmay]

Has this been resolved?