Sky go device not authorised

[Dbr11]

Looking for some help - trying to get sky go on a tablet however it says the device needs to be authorised.  I have tried removing the app and re-installing, but still no joy.  Any suggestions?

[caesarome]

@Dbr11 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Dbr11]

Do you know how long it normally takes to get a response as i haven't heard from anyone at Sky?

[caesarome]

@Dbr11 

I have alerted them again bit if they haven't contacted you by this time tomorrow I'm afraid you will need to call Sky for help.

[Lisa-P1987]

Thank you for escalating this. We have sent Dbr11 an invite to chat 🙂 

[Addie15]

Update-Our backoffice team is engaged in investigating this matter. The issue will resolved with the next app release. Hence, we are closing this chat now. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.

[Dbr11]

Can you confirm when this is?

Many thanks 

Darren

[caesarome]

Whenever it is it will not be until after the new year now.