Sky go - can’t download

[Katielouise2]

Hi,

I've logged into sky go (was a previous customer - now got a new account) on my phone for the first time today and tried to download a programme and got this error message...

Sorry, something went wrong.
It looks like you haven't set up a Device PIN for Sky Go. Please visit 'sky.com/devicepin and log in to your Sky account, you'll be watching this show in no time.

I can't log in to go to a device pin as there's no option to do this following the instructions. 

I've deleted the sky go app and resigned in - still the same issue. 

Does anyone have any insight? 

Thanks  

[caesarome · Accepted solution]

@Katielouise2 

The pin for Sky Go can be setup here:

https://www.sky.com/productsettings/tv/parental-controls

[Katielouise2]

Thanks for your super fast reply! That's helped and I'm all set up ready to go!

Thanks again!