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Discussion topic: Sky go app not working

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This message was authored by Kel091 This message was authored by: Kel091

Sky go app not working

Sky go app stopped working. When I go into watch a programme just had loading sign then kicks me out? Using on IPhone latest ISOs. 

done all the restart/remove app options but not working still.

 

had same yesterday seemed like a memory issue as I was running out so purchased more which resolved the issues but same happened today and enough memory?

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky go app not working

Posted by a Sky employee

Hi @Kel091 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by LauraW This message was authored by: LauraW

Re: Sky go app not working

I am having same issue. App not working through WiFi at home. Is fine with 5G.

Done all troubleshooting and sky provides wifi.

Did you have any luck sorting the problem?

This message was authored by Earring This message was authored by: Earring

Re: Sky go app not working

I have just been on a phone call with Sky for 2 hours and was passed through 8 different departments. I have uninstalled and reinstalled the Skygo app, rebooted and upgraded my Broadband, switched off the SkyQ box, reactivated the SkyQ box to play via Wi-Fi via Settings. Thankfully I saw your message any told the Sky Contract Team, who now confirm that it is a problem with the Sky Server! Just one point to make.... the SkyGo app does play the channels through my mobile phone hotspot, just not through my Sky Broadband Wi-Fi. Hopefully they will get it sorted soon. 

This message was authored by Kym4 This message was authored by: Kym4

Re: Sky go app not working

This is exactly the same problem I have been having and theAI chat cannot assist at all!

This message was authored by Ghuraba This message was authored by: Ghuraba

Re: Sky go app not working

I have the exact same problem. Must be Sky end as when I connect to my work WiFi Skygo app works fine. 

This message was authored by Kym4 This message was authored by: Kym4

Re: Sky go app not working

It’s not the app not working exactly - it says that the sign in process is complete with a big green tick, but when I try to use it, it says more things to fill in but then goes right back to the start of the process every time!! Therefore I cannot access anything and it's as though I'd pressed "not now"!!

This message was authored by Kym4 This message was authored by: Kym4

Re: Sky go app not working

Not the app - the initial sign in process - says complete with a big green tick but when I go to use it, just says more info required, but if I try to do this it just repeatedly returns to the start!!

This message was authored by Dan461 This message was authored by: Dan461

Re: Sky go app not working

Having issue with my app says I have no network connection but my Wi fi on my phone it's not connecting to the tele ?????

Kel091
Topic Author
This message was authored by Kel091 This message was authored by: Kel091

Re: Sky go app not working

Not as yet Laura. They're going to look into it . Will post back in here once they have 

Kel091
Topic Author
This message was authored by Kel091 This message was authored by: Kel091

Re: Sky go app not working

Thanks, let's hope they sort the issue. I'll try my hotspot too!

This message was authored by tbrownwindsor This message was authored by: tbrownwindsor

Re: Sky go app not working

Hi there

I'm having exactly the same issue.

can anybody help please?

Thanks

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky go app not working

Posted by a Sky employee

Hi @tbrownwindsor 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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