Sky go app not working

[Kel091]

Sky go app stopped working. When I go into watch a programme just had loading sign then kicks me out? Using on IPhone latest ISOs. 

done all the restart/remove app options but not working still.

had same yesterday seemed like a memory issue as I was running out so purchased more which resolved the issues but same happened today and enough memory?

 

[Tom-W19]

Hi @Kel091 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[LauraW]

I am having same issue. App not working through WiFi at home. Is fine with 5G.

Done all troubleshooting and sky provides wifi.

Did you have any luck sorting the problem?

[Earring]

I have just been on a phone call with Sky for 2 hours and was passed through 8 different departments. I have uninstalled and reinstalled the Skygo app, rebooted and upgraded my Broadband, switched off the SkyQ box, reactivated the SkyQ box to play via Wi-Fi via Settings. Thankfully I saw your message any told the Sky Contract Team, who now confirm that it is a problem with the Sky Server! Just one point to make.... the SkyGo app does play the channels through my mobile phone hotspot, just not through my Sky Broadband Wi-Fi. Hopefully they will get it sorted soon. 

[Kym4]

This is exactly the same problem I have been having and theAI chat cannot assist at all!

[Ghuraba]

I have the exact same problem. Must be Sky end as when I connect to my work WiFi Skygo app works fine. 

[Kym4]

It’s not the app not working exactly - it says that the sign in process is complete with a big green tick, but when I try to use it, it says more things to fill in but then goes right back to the start of the process every time!! Therefore I cannot access anything and it's as though I'd pressed "not now"!!

[Kym4]

Not the app - the initial sign in process - says complete with a big green tick but when I go to use it, just says more info required, but if I try to do this it just repeatedly returns to the start!!

[Dan461]

Having issue with my app says I have no network connection but my Wi fi on my phone it's not connecting to the tele ?????

[Kel091]

Not as yet Laura. They're going to look into it . Will post back in here once they have 

[Kel091]

Thanks, let's hope they sort the issue. I'll try my hotspot too!

[tbrownwindsor]

Hi there

I'm having exactly the same issue.

can anybody help please?

Thanks

[Tom-W19]

Hi @tbrownwindsor 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Doodlesprite]

I have repeatedly loaded and unloaded the Sky Go app on my Mac and iMac. Each time I receive an error message 001 Not loading.  The app works on my phone and ipad but will not work on the Macs. Please can someone help me???

I have disabled Firewalls, VPN etc and tried all agian and it still will not load. 

[caesarome]

@Doodlesprite 

Does this work for you:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-still-not-working-on-Macbook-Pro-with-Sequoia/m-p/4916701...