Sky go app not working on windows

[Markmezza]

Hi, 

Over the past week I have not been able to access sky go on my laptop which uses Windows 11. When I open sky go it says "downloading updates" and then gets stuck on the blue screen with the white play sign. 

I have read through a number of discussion boards, some of the things I have tried: 

1. Uninstalling sky go, deleting folders sky and sky go by going through C:\Users method often discussed and then restarting laptop and reinstalling sky go 

2. Using a different Wi-Fi network

3. Allowing sky go through a firewall. I have also tried temporarily removing the firewall. 

4. Trying a different user on Windows. 

5. Using a different laptop 

6. Updating laptops to the most recent versions of windows. 

Could someone please advise?

[Tom-W19]

Hi @Markmezza 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Markmezza]

Yes I need this resolved still. 

[caesarome]

Will you be able to respond to the chat invite if we alert Sky's messaging team again for you as apparently you didn't when they contacted you ?

[Markmezza]

Yes I will be able to 

[caesarome]

I have alerted them again so same as before and look out for the chat bubble on here tomorrow. Again if you don't respond it will be closed after 48 hours.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Markmezza another invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.