Sky go app not working on Mac

[Rambo256]

Hi all

Sky go doesn't seem to boot up on the Mac- have looked through the forum and have tried the trouble shooting and it seems to still not work. 

When I open the app- it says checking for updates then just cuts to the big play button.

Have unintsalled the app- emptied it from the trashcan, restarted, redownloaded and it still gives me the same error- any advice? 

Thanks

[caesarome]

@Rambo256 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Anthony60]

Hi all, anyone know how long does it take for skygo to be able to show TNT sport. I just subscribed via Sky and on TV I have access but not on skygo

[caesarome]

It can take anything from a few miniures up to a few hours.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Rambo256  an invite to chat.

[Anthony60]

Hi still not working says code 1410 and about subscription to sky which I have fully...any more ideas please...Many thanks

[caesarome]

@Anthony60 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Anthony60 an invite to chat

[chuckie_4000]

I'm experience exactly the same issues as above - can you assist?

[balvebains]

I am running Sonoma OS 14.1.2 and the Sky Go app used to work but it has not since I upgraded my OS.

[Anthony60]

Hi Lisa,

I have not had an invite yet as you mentioned to discuss my problem.

Thank you

[Anthony60]

Hi LISAP-1987...I have yet to receive the invite to the chat you mention.

Thank you

[balvebains]

Can somebody please reply? I am paying for a service that I am not using or working.

[Lisa-P1987]

I have sent another invite @Anthony60 

[Anthony60]

Hi LISA,

Apols but there is still no chat box at bottom left of page as you mention.

Thank you