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Discussion topic: Sky go app error

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This message was authored by Kiera155 This message was authored by: Kiera155

Sky go app error

I've been trying to watch a series on sky max. On my tv I can watch the series fine but on my sky go app it says I need to upgrade my subscription. How can this be fixed? Thank you

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky go app error

Posted by a Superuser, not a Sky employee. Find out more

@Kiera155 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky go app error

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Kiera155.

Thanks
Tom
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky go app error

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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