Sky go - Technical issue

[Dawn-2023]

Hi,

I have seen plenty of discussions but no fixes so was hoping to get my query escalated. I try to sign into sky go and I get the error message attached. I'm not even trying to watch a specific channel, just sign in. 

Any help would be greatly appreciated. 

[caesarome]

Does your password contain anything other than a letter or number ?

[Dawn-2023]

@caesarome my password only contains letters and numbers , no special characters. 

[caesarome]

@Dawn-2023 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Dawn-2023.

[Lisa-P1987]

Update – Thanks for chatting to us Dawn-2023. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂   

[Shad_k]

Hi, I'm having this exact same issue and it's really frustrating. What are the steps to fix? 

[caesarome]

@Shad_k 

Same question above about your password, does it only contain letters and numbers ?