Sky TV Subscription - Code error 1310

[timtab]

I am trying to watch sky go and it comes up with i need the relevant sky TV Subscription Code 1310

[caesarome]

@timtab 

Are you new to Sky or a returning customer ?

is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[D_2da_K87]

I'm a new customer to tv, my Q puck arrived today, I set it up linked it etc and it states "need to add a subscription to use this" I managed to get through to a human on [Removed] Told me they have an issue their end. Should be sorted "soon" there's a team working on it. Clarification on "soon" rendered the answer we don't have a time frame

Moderator notes: Removed phone number

[GD1]

@D_2da_K87  You've added to a Sky Go app thread, you also mentuon Sky Q puck, however Sky Q does not have pucks, Sky stream does.

So what exactly are you having an issue with?  Sky Go?  Sky Q or Sky Stream?

[D_2da_K87]

Still it's an issue with the subscription service isn't it. So I'd hazard a well placed guess it's related...

[caesarome]

@D_2da_K87 

Are you trying to start using your Sky Stream puck ?

[D_2da_K87]

No, I was simply informing the op of the potential problem and what I was told by sky.